Overview

Customer report the following error when importing or embedding videos in content items: The video embed service is currently unavailable. Please try again later.

This article shares the process to confirm if the above-stated error is indeed occurring due to a problem with the Embedly service. 

Environment

• Jive Interactive Intranet- HOP
• Jive Interactive Intranet-
• Legacy Cloud Jive Interactive Intranet- AWS

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Process

Jive currently uses the Oembed API to embed videos via Embedly. Open your web browser's developer console and follow these steps:

1. Capture the video embed in your browsers developer console.
2. Capture calls to /api/core/v3 oembed?url=*.
3. Confirm the call to Oembed contains a valid status code: 200.
   
   
   Note: Click on the image to enlarge. 

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Confirmation

If the embedded video link shows a call to Oembed API with valid status code: 200, then it is confirmed that the video error indicated in this article is occurring due to a problem with the Embedly service. 

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