Overview

While trying to invite external contributors to groups, the customers report the following error:

Errors occurred while processing Invitations. Individual errors reported for each invited User.



Whereas in instance logs the following is logged:

{...,"level":"ERROR","logger":"com.jivesoftware.api.core.v2.providers.BaseProvider","message":"Unknown error attempting to create invitation com.jivesoftware.api.core.v2.entities.containers.InviteEntity@1823c3b5[creationDate=<null>,modificationDate=<null>,viewCount=<null>,type=<null>,links=<null>,resources=<null>]","exception":"org.springframework.dao.DataAccessResourceFailureException: Failed to borrow DirContext from pool.; nested exception is org.springframework.ldap.CommunicationException: ...}

Information

Environment

Jive Interactive Intranet-Jive Core-AWS

Root Cause

This issue occurs when there is an error connecting to the directory server with an LDAP (Lightweight Directory Access Protocol) connection.

Process

Follow these steps to resolve this issue:

1. Open your Directory Server Settings.
2. Go to Server Configuration.
3. Configure connection settings for your LDAP directory by filling the required fields.
   
   
   
   
4. Ensure that the LDAP connection has been established successfully.

Confirmation

Invitation to external contributors to join groups is extended without any errors.