Overview

Programs in Office 2013 and above provide add-in resiliency, meaning that applications will disable an add-in if it performs slowly. This can impact Jive for Office and Jive for Outlook add-ins and cause them to not show up in the Office programs.

A reinstallation of add-in does not resolve this issue as this behavior depends on the registry key settings.

Solution

It is strongly recommended to take a full backup of your Windows registry as an improper modification of registry settings can have potentially catastrophic results.

You can re-enable the add-ins and prevent add-ins from being auto-disabled by Office programs by changing the following registry settings. Note that this solution uses Outlook as an example but it is applicable for any affected program in Microsoft Office suite by replacing Outlook with the affected program's name, such as Excel.

1. Close Microsoft Outlook and open Registry Editor from the Start Menu.

2. Add a String Value (type: REG_SZ) entry called OffiSyncOutlookAddIn.AddinModule with a value data of 1 under HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\1x.0\Outlook\Resiliency\AddinList

3. Set the LoadBehavior (US English spelling) DWORD value to 3 under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\OffiSyncOutlookAddIn.AddinModule

4. Delete and recreate the HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\DisabledItems and HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\CrashingAddinListkeys

5. Add a DWORD entry called OffiSyncOutlookAddIn.AddinModule with a value of 1 under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\DoNotDisableAddinList

6. Add a DWORD entry called OffiSyncOutlookAddIn.AddinModule\dtype with a value of 0 under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\NotificationReminderAddinData

7. Add a DWORD entry called OffiSyncOutlookAddIn.AddinModule with a value of 967a844d hexadecimal or 2524611661 decimal under HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\1x.0\Outlook\Resiliency\NotificationReminderAddinData

Important points to consider

• If you are a system administrator, you can choose to perform these changes through Group Policy updates.
• If you are performing these steps for any Office program other Outlook, you will need to replace the following in steps listed above.
  • OffiSyncAddIn.AddinModule (for Jive for Office add-in) instead of OffiSyncOutlookAddIn.AddinModule
  • Affected program's name such as Excel instead of Outlook.
• 1x.0 represents the Office version that you have installed on your computer. Please substitute it with the following values:
  • For Office 2013: 15.0
  • For Office 2016 and above (including Microsoft 365): 16.0

Testing

Restart the affected Microsoft Office application after applying the solution and you should be able to use Jive add-ins as expected.