Overview

The tagged content tile is displaying duplicate documents when the document is shared with another group.

This article provides the resolution for this issue.

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Information

Environment

Jive Cloud 2016.3.10

AWS 2019.1

Reproduction Steps

1. Create a document and ensure that there is a tag specified.(For example - testTag).
2. Share the document with any other group.
3. Create a Tagged Content Tile with the tag (In this case, the tag is testTag).
4. After saving the Tile, it will display two copies of the same document.

Expected Result

A unique result for each piece of content with a unique Content ID.

Actual Result

Multiple results for each group of the document resides with an identical Content ID.

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Resolution

Follow the steps mentioned below to resolve this issue:

1. Verify whether the Content Shares checkbox is checked or not.
   For example: In the below screenshot the Content Shares checkbox is checked.
   
   
2. Ensure that the Content Shares checkbox is NOT checked when creating or editing the tile.

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