A user receives a notification when another user marks a document as helpful though:
- The user is not following the document in any stream.
- The user is not following any of the other users marking the document as helpful.
- The customer is not following the Space or Group, where the document is contained.
This article provides instructions to fix this issue.
Jive Interactive Intranet-Jive Cloud
Advise the user to follow the instructions provided below:
- Follow the document in the Following and Inbox streams.
- Unfollow the documents in both the streams.
The user no longer receives unsolicited notifications.