Overview
When trying to delete a group, the following error appears:
There was an unexpected error
This article provides the steps to resolve the issue described above.
Environment
Jive Interactive Intranet - Jive Core
Root Cause
- The problem was with one of the attachments for a document present in the group.
- The attachment, a .docx file, was corrupted.
- This corruption interfered with the permissions handle's effectiveness.
Resolution
- Remove the attachment.
- Delete the document.
- Delete the group, using the process detailed in the link provided.
Confirmation
The group can be deleted successfully.
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