Overview
Users are unable to see the content in a social group or space in Jive. The issue is only present in Google Chrome; for all other browsers, it works fine.
The following error is shown: "Server IP could not be found error".
Environment
Jive Interactive Intranet-Core: 8.0.4, Google Chrome
Reproduction Steps
- Go to a Jive site and log in.
- Go to a space or social group.
Expected Result
- The user can see the content without issue.
Actual Result
- "Server IP could not be found error" is displayed.
Root Cause
This error is related to the host cache in Chrome.
Resolution
-
Open Google Chrome.
-
Type
chrome://net-internals/#dnsin the address bar and press Enter. -
Click on the “Clear host cache” button.
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Restart Chrome.
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