Overview

You are experiencing an issue with the Search functionality on your Jive system where searching not giving any results and instead showing errors. When trying to perform a rebuild of the index, you are seeing an An error occurred during the previous full index rebuild that prevented it from finishing. Please check the logs for more information. error.

Solution

The issue with the search functionality in the hosted Jive system can be resolved by changing the Search Service Configuration from On Premise Search Service to Cloud Search Service and performing a Rolling Restart of your Jive instance. Here are the steps to resolve the issue:

1. In the Jive system, navigate to the Search Service Configuration settings.
2. Change the Search Service from On Premise Search Service to Cloud Search Service.
3. Perform a rolling restart of the system. This may cause some disruptions to users during the process.
4. After the restart, reattempt the Content Reindex as well.