Overview

On Jive Hosted or On-premise instances, after using @mention to tag a user in the Rich Text Editor (RTE), you are not able to add a second @mention tag for another user under the following circumstances:

1. In a Content item such as a Document, mention a specific user by using the @ followed by the first characters of the user and then selecting the user.
2. Click on the space after the tag, this brings up the contextual menu.
3. Hit Enter/Return key and try to tag another user using the @ followed by the first characters of the user.
4. You don't see any users in the search results, and you cannot tag the second user.

Information

This issue was identified as a bug and fixed in Jive HOP 9.7.2 with the issue key JVHOPST-50355 (release notes on Worx). Please get in touch with your Account Manager/Executive for upgrading your Jive instance to mitigate this issue.

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