Overview

You may face an issue where all users are not receiving inbox notifications when an event that triggers a notification is done. For example, changes made to a space/group they follow.

Solution

This issue is due to the EAE-service running version 9.1.0

Follow these steps to solve the issue by upgrading it:

1. SSH to the EAE server
   
   
2. Switch to the Jive user using:
   sudo su - jive
   
   
3. Navigate to the EAE Service directory:
   cd services/eae-service/lib/service/
   
   
4. Stop the Jive EAE service in preparation for the upgrade:
   jive stop eae
   
   
5. Backup the current eae-service.jar
   cd ..
   mv eae-service.jar eae-service-9.1.0.jar.bak
   
   
6. Download the newer version of the eae-service into eae-service.jar:
   curl https://nexus.devfactory.com/repository/jive-releases/eae/core/eae-service/9.1.1/eae-service-9.1.1-shaded.jar -o eae-service.jar
   
   
7. Prepare permissions for the new jar, and start the service:
   chmod 777 eae-service.jar
   jive start eae
   
   
8. Perform a rolling restart of the web app nodes

Testing

1. Ensure that the EAE service is running properly by running the following command and checking that EAE is green:
   jive status -v
   
2. Retrieve the current build version of EAE-service by inspecting /usr/local/jive/var/logs/eae-service.out and locating the newest lines containing:
   

   build.number=6801455bdea3e248878b886de2e7552100c67e83

   build.version=9.1.1

   build.package=eae-service
   
   

3. Log in to the admin console and check the EAE status from /admin/settings-ae!input.jspa. The status should show “Running”: