Overview

You have shared a document with another user, but the other user did not get a notification in their email or in their Jive Inbox.

You are sharing by opening a document, clicking “Share”, and entering the name of the user to share with.
Also, your News Streams are not showing the latest content/blog entries
All users are affected

Solution

This is likely an issue with the search backend of Jive. Please contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you.

<supportagent> See JVES-2699 which was resolved by the Jive Edge Team by rebuilding the Miru Writer and Partition. Also, in the below article, see the step on Troubleshooting Miru: News Stream / Activity Stream - Troubleshooting Article

Since the JVES team no longer exists (as of June 2021), you will have to raise such issues in the JVSRCH Jira Project.

</supportagent>

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Sharing Content with a User Generates No Notification by Email or in Jive Inbox

Overview

Solution

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