Overview
While investigating the application logs to identify why a place cannot be deleted from your Jive on-premise community, you identified an error message similar to the following example that you suspect is related to the deletion attempt:
- 2019-12-31 14:17:46,953 [http-nio-127.0.0.1-9001-exec-224] [151673:2618635:REGULAR] ERROR com.jivesoftware.community.impl.DbImageManager - The storage provider was unable to delete the image data, key was 'image-838195'
Solution
<supportagent>Support agents: This article is for on-premise customers only. For cloud or hosted customers, review the steps in this article. </supportagent>
- Get the containerID and the containerType of the place in Jive.
- Ask your IT team to perform the following steps on your Jive application database:
- Backup the jiveimage and jiveimageversion tables.
- Run the following queries, replacing <containerID> and <containerType> with the containerType and containerID of the group/space that you identified in Step 1:
delete from jiveimageversion where imageid in
(select imageid from jiveimage where objectid in
(select internaldocid from jivedocument
where containerid = <containerID> and containertype = <containerType>)
and objecttype=102);delete from jiveimage where objectid in
(select internaldocid from jivedocument
where containerid = <containerID> and containertype = <containerType>)
and objecttype=102;
Testing
- Browse to the Jive community.
- Attempt to delete the place again.
- If the issue persists, please attach the SBS logs (located in /usr/local/jive/var/logs) from the web application servers to a support ticket.
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