Overview

You are changing, or have changed, the IP addresses that you are using to upload files for the Basic or Advanced User Sync add-on.

Information

Please contact us listing the new IP addresses that you are or will be using to upload user sync files.

<supportagent>

Support agents: 

Steps to follow

Link to the original SaaS runbook.

1. You need to find the SFTP node on the specific region like below, and then you need to choose the latest created
   Security-Group
2. The latest created Security-Group is the one that has the max value in its name like below
   
   
   
3. Then IPs can be added like below, and you should add ticket-ID as description
   

4. Inventory
   

   SFTP	US	sftp1.phx1.jivehosted.com	us-east-1	52.204.206.156	3.228.107.142
   	US	binstore-sftp.phx1.jivehosted.com	us-east-1	18.235.62.21	54.166.99.60
   	US	pssftp-us.jivehosted.com	us-east-1	3.229.188.194	18.200.163.115
   	EU	binstore-sftp.ams1.jivehosted.com	eu-west-1	99.81.103.195	99.81.109.101
   	EU	sftp1.ams1.jivehosted.com	eu-west-1	54.229.115.145	34.254.219.96

   sftp1-US/EU = Advance User Sync
   binstore-sftp = Data Dumps

The sample ticket is related to Advance User Sync, so the sftp1 hosts are the ones you need to whitelist. We
do not have test SFTPs for either AUS or Data Dumps.

</supportagent>