You are changing, or have changed, the IP addresses that you are using to upload files for the Basic or Advanced User Sync add-on.
Please contact us listing the new IP addresses that you are or will be using to upload user sync files.
Steps to follow
Link to the original SaaS runbook.
- You need to find the SFTP node on the specific region like below, and then you need to choose the latest created
- The latest created Security-Group is the one that has the max value in its name like below
- Then IPs can be added like below, and you should add ticket-ID as description
SFTP US sftp1.phx1.jivehosted.com us-east-1 184.108.40.206 220.127.116.11
binstore-sftp.phx1.jivehosted.com us-east-1 18.104.22.168 22.214.171.124 US pssftp-us.jivehosted.com us-east-1 126.96.36.199 188.8.131.52 EU binstore-sftp.ams1.jivehosted.com eu-west-1 184.108.40.206 220.127.116.11 EU sftp1.ams1.jivehosted.com eu-west-1 18.104.22.168 22.214.171.124
sftp1-US/EU = Advance User Sync
binstore-sftp = Data Dumps
The sample ticket is related to Advance User Sync, so the sftp1 hosts are the ones you need to whitelist. We
do not have test SFTPs for either AUS or Data Dumps.