Overview

After modifying an FTL or SOY file in a custom theme, or after uploading a new version of a custom theme, issues are arising within your Jive on-premise or hosted community.

For example:

• Some users have an incorrect community header/the community displays strangely to some users.
• After modifying the forum-macros.ftl file in a custom theme to replace the null check with an isDefined method, the discussions in the contents view of a place display additional elements.

Information

If you are experiencing issues with the theme display in your community after uploading a new version of a theme, please follow the steps in this section if you are an On-Premise customer. Jive Hosted customers will have to contact us.

For all other issues, please check the information in the assistance with custom theme issues section.

Locating Old Theme References After a New Theme Version Was Uploaded

<supportagent>Support agents: You can perform the below steps for a hosted customer after logging in to the customer's web servers through SSH.</supportagent>

Jive On-Premise customers can follow these steps to locate any old theme references:

1. Log in to your Jive web server using the command-line interface.
2. Run the following command:

   cd /usr/local/jive/applications/InstanceName/home/themes/NewThemeName/styles

   Replace InstanceName and NewThemeName with the actual values for your Jive instance and theme.

3. Run the following command:

   grep OldThemeName *

   Replace OldThemeName with the name of the previously applied theme.

4. If there are any results return by that command, modify the files and correct the references, then re-import the new theme.
5. Check to see if the issue persists. If so, please review the options specified in the section below.

Assistance With Custom Theme Issues

The following options are available to resolve issues related to custom theme usage:

• An engagement with Jive Professional Services. To get more information about these services, contact your account manager, customer success manager, or account executive.
• Consultation with the Jive Developer Community.