If you previously used native Jive Status Levels (Basic Gamification) or Bunchball (Advanced Gamification), you can migrate the game results to Jive Playbox.
Before you switch to Playbox, read this article on Playbox Migration Considerations to be familiar with the limitations of what you can migrate.
This article provides more information for downgrading your gamification system from the third-party Bunchball, so you can switch to the Jive Playbox (Rewards) add-on.
To move away from Bunchball's Advanced Gamification, you need to contact us or contact Jive through this form. Since Bunchball is a paid additional third-party application developed by Nitro for its gamification module, ensure that you have checked the contract terms and agreement for your Bunchball purchase when considering the switch to Playbox.
If you need more customization for your Jive instance, the Professional Services Team also offers an optional package to help you increase your organzation's business value through gamification. If you're interested in customization services, please contact your Sales account representative.