You can configure when the Most Liked badge must be displayed on top-level content items, and when questions must display the Assumed Answered badge. This article provides the procedure for configuring the thresholds for showing such badges.
The Most Liked badge is displayed on top-level content items that meet the threshold criteria set in the Admin Console. When the Most Liked badge is displayed, users can click on the badge to see the comments or replies with the most Likes.
The Assumed Answered badge is displayed on questions that do not have any replies marked as Correct Answer but do have a configurable number of replies marked as Helpful.
To configure badge thresholds:
- Navigate to Admin Console > System > Settings > Structured Outcomes.
- Set the following as required:
Setting Description Minimum number of comments or replies before the Most Liked badge is displayed There must be more than this number of comments on the top-level content item before the Most Liked badge is displayed. For example, if this is set to four and a document has three comments, the document will never display the Most Liked badge, no matter how many Likes one of the comments had. Minimum number of Likes on a comment or reply to be included under the Most Liked badge For an individual comment or reply to be included in the list displayed when a user clicks the Most Liked badge, the comment or reply must have at least this number of Likes. Maximum number of replies or comments to be displayed under the Most Liked badge This is the maximum number of replies or comments that are included in the list displayed when a user clicks the Most Liked badge. For example, if you set this to 10, and there are more than 10 comments or replies that qualify to be displayed, only the 10 most-liked comments or replies are displayed in ranking order in the list. Minimum number of replies flagged as Helpful before the question is marked Assumed Answered For questions, the Assumed Answered badge is displayed on the question after this number of Helpful replies have been marked and if no replies have been marked as Correct Answer.
- Click Save, to apply the changes.