The steps in this article can be executed by using the Login as admin option on the customer's instance page in Jive Cloud Admin (JCA).
- Navigate to Admin Console > System > System Properties.
- Set the value of the system property
jive.resource.saltto the current epoch value in milliseconds. You can use any online epoch converter tool such as Epoch Converter online tool.
- Clear the system and application cache.
If you have customizations applied on your instance, you will also need to verify and modify the following system properties if they are different:
jive.enabled.resources.externalize.min.i18nshould be set to
jive.resources.split.sub.soy.templatesshould be set to
false(You can set this property only if you have a custom theme that introduces new soy templates).
__resourceHexDateSaltshould also be set to the current epoch time in milliseconds.