Overview

Jive utilizes an in-memory caching system to increase application performance by holding frequently-requested data in memory.  If images or recently added content are not displaying properly for all users for a period of time, then clearing the Jive system and application cache may resolve this.

The process in this article can be executed by a user with System Administration permissions on Jive Hosted or on-premise instances. If you have a Jive Cloud instance, please contact us.

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The steps in this article can be executed by using the Login as admin option on the customer's instance page in Jive Cloud Admin (JCA).

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Diagnosis

Clearing cache is a solution in the following situations:

• New or recently updated content or images has been updated, but can't be seen by some or all users.
• A tile or widget issue has been fixed in the back-end, but the changes are not reflected in the front-end.
• New content is listed in the recent activity tab for a particular user, but not in the activity overview.

Solution

Process for clearing the cache

To clear the system and application cache, follow the steps detailed below:

1. Navigate to Jive Admin Console > System > Settings > Caches.

2. Select the top right checkbox to select all the caches, as shown in the image below:

   
    

3. Scroll down to the bottom of the page and select Clear Selected.

   
    

4. The selected caches will be cleared momentarily.