Overview

The comments section found at the bottom of posts is grayed out which renders it inaccessible.

This article provides a fix for the issue described above.

Environment

Jive Interactive Intranet - Jive Core

Root Cause

This is most likely a cache issue.

Resolution

The issue with the comments section not being accessible can be resolved by clearing the cache on the customer's side and/or on the customer's instance. For additional information on clearing caches, please refer to the following articles:

• Clearing Cache in Jive Supported Browsers
• Clearing Server Caches in Jive

Note: If it affects all browsers and if after clearing the cache the issue is not resolved, please check out the article Comments Not Displaying for All Users.