Overview

The user may encounter an issue wherein the hyperlinks to Jive content from a Microsoft Office application (i.e. Outlook, Excel, Powerpoint, Word, etc.) redirect to the login page or index.jspa.

This article provides information about the cause and process to resolve this issue.

Information

The reason for this issue is the Office application which attempts to follow the link itself instead of redirecting control to the browser. This is a side effect of how Microsoft implements hyperlink resolution from their applications.

For more information, please refer to the Microsoft article: You are redirected to a log on page or an error page.

The Microsoft Knowledge Base article - Error message when clicking the hyperlink in Office explains how you can address this issue.