Overview

The issue at hand involves the Viewers count not updating for blogs on an On-Premise Jive instance. Despite multiple users viewing the blogs, the Viewers count remains at zero. This problem persists even when viewing the blog on a fresh browser window, ruling out caching as a potential cause.

Solution

To resolve the issue of the 'Viewers' count not updating for blogs on a self-hosted Jive platform, follow these steps:

1. Check if the Impact Metrics for Documents, Threads, and Blogposts are set to false. If they are, change these settings to true.
2. To check these settings, refer to the section: Check that the Analytics Settings are Configured and Enabled in Impact Metrics are Not Displaying - Troubleshooting Article.
3. After making these changes, test to see if the viewers are correctly updated.

Remember to clear your browser cache and refresh the page to see if the view count updates correctly.

Summary

The 'Viewers' count not updating on an On-Premise Jive instance can be resolved by checking and adjusting the Impact Metrics settings for Documents, Threads, and Blogposts. After making these changes, clear your browser cache and refresh the page to see if the view count updates correctly.

FAQ

• What are Impact Metrics settings?
  Impact Metrics settings are configurations in the Jive platform that allow for tracking and displaying user interactions with content such as Documents, Threads, and Blogposts.