Overview

You are seeking guidance on how to enhance the search functionality in Jive, specifically to ensure that Structured Outcome-tagged content items are included in the search results. You want to understand on how to better utilize the platform's features.

Solution

To improve the search functionality in Structured Outcomes and configure the Structured Outcome feature, follow these steps:

1. Enable Open Search Engines: This allows you to integrate external search engines with Jive's internal search engine. You can find the Open Search Engines settings in the Admin Console > System > Settings > OpenSearch Engines. You can refer to the Configuring OpenSearch article for further information related to this.
2. Utilize Content Search: Content Search in Jive indexes various types of content, including documents, discussions, blogs, status updates, and external content. It also searches files of different formats. You can access Content Search settings in the Admin Console > System > Settings > Search > Content Search. This allows you to reindex content, configure synonyms for improved performance, and set up promoted results.
3. Enabling and Configuring Structured Outcomes: Navigate to Admin Console > System > Settings > Structured Outcomes. From there, you can select which badges users see and choose the outcomes that will be available in your community.
4. Limiting Structured Outcomes to Specific Users: If you want to limit the Structured Outcome feature to specific users or groups, you can do so by granting the "Mark Outcomes" homepage permission to those users or groups. This permission allows users to see the marking options on content. The Limiting Structured Outcomes to Specific Users article provides step-by-step instructions on how to limit the marking ability.

Summary

Improving the search functionality and configuring the Structured Outcome feature in Jive involves enabling Open Search Engines, utilizing Content Search, upgrading to the latest Jive Cloud release, enabling and configuring Structured Outcomes, and limiting Structured Outcomes to specific users or groups.

FAQ

1. How can I integrate external search engines with Jive's internal search engine?
   You can do this by enabling Open Search Engines in the Admin Console System Settings OpenSearch Engines.
2. How can I limit the Structured Outcome feature to specific users or groups?
   You can do this by granting the "Mark Outcomes" homepage permission to those users or groups.
3. What types of content does Jive's Content Search index?
   Content Search in Jive indexes various types of content, including documents, discussions, blogs, status updates, and external content. It also searches files of different formats.