Overview

Users of Jive may experience confusion regarding the process of managing users and license counts, particularly when it comes to deactivating versus deleting a user. The main concern revolves around the implications of each action on the user's content and the availability of license seats.

Solution

To manage users and license counts in Jive, you have two options: deactivating a user or deleting a user.

1. Deactivating a User: This action will remove the user's access to the platform and free up a license seat. However, it will not delete the user's content.
2. Deleting a User: This action will permanently delete the user and all of their content from the platform. It will also free up a license seat.

For more detailed instructions, refer to the Deactivating and Deleting User Accounts article.

Summary

Managing users and license counts in Jive involves either deactivating or deleting users. Deactivation removes user access and frees up a license seat without deleting content, while deletion permanently removes the user and their content, also freeing up a license seat.

FAQ

1. What happens to a user's content when they are deactivated in Jive?
   When a user is deactivated, their content remains on the platform. They lose access, but their content is not deleted.
2. What happens to a user's content when they are deleted in Jive?
   When a user is deleted, all of their content is permanently removed from the platform.
3. Does deactivating or deleting a user in Jive free up a license seat?
   Yes, both deactivating and deleting a user will free up a license seat in Jive.