Overview

The logs are flooded with entries from
com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider when you attempt to retrieve the preview image URL for a non-preview capable content with browse ID:

2019-04-01 07:57:21,034 [http-nio-0.0.0.0-9200-exec-10] [1:admin:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1129
2019-04-01 07:57:21,040 [http-nio-0.0.0.0-9200-exec-10] [1:admin:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1123
2019-04-01 07:57:21,045 [http-nio-0.0.0.0-9200-exec-10] [1:admin:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1122
2019-04-01 07:57:21,049 [http-nio-0.0.0.0-9200-exec-10] [1:admin:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1063
2019-04-01 07:57:21,053 [http-nio-0.0.0.0-9200-exec-10] [1:admin:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1062
2019-04-01 07:57:21,057 [http-nio-0.0.0.0-9200-exec-10] [1:admin:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1061
2019-04-01 07:58:04,128 [http-nio-0.0.0.0-9200-exec-5] [2023:userone@nomail.com:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1129
2019-04-01 07:58:04,134 [http-nio-0.0.0.0-9200-exec-5] [2023:userone@nomail.com:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1123
2019-04-01 07:58:04,140 [http-nio-0.0.0.0-9200-exec-5] [2023:userone@nomail.com:REGULAR] ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider - Attempt to retrieve preview image url for non preview capable content with browse ID: 1122
2019-04-01 07:58:04,146 [http-nio-0.0.0.0-9200-exec-5] [2023:userone@nomail.com:REGULAR] ERROR 

This article provides a solution and a workaround to log an overriding rule in the admin console.

 

Diagnosis

Environment

Jive Hosted 9.0.4 to 9.2

 

Steps to Reproduce

1. Create a normal User A and User B.
2. Create a custom News Stream.
3. Create a custom stream rule.
4. Select Place.
5. Select the audience: User A and User B.
6. Create a content, i.e., blog using User A.
7. Log in as User A.
8. Click on the News tab.

 

Current Behavior

ERROR com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider is flooding the logs.

Expected Behavior

The aforementioned error should not flood the logs.

 

Solution

This bug was resolved in Jive 9.3 with the issue key JVHOPST-7586. It is strongly recommended that you upgrade to the latest Jive release.

 

Workaround for older versions

1. As a temporary workaround, set a logging override rule in Admin Console > System > Logging Management.
   
   
2. Enter the Logger name: com.jivesoftware.api.core.v3.providers.content.ContentPreviewProvider
3. Set it to FATAL or OFF and click 'Apply Override'.