Overview

While trying to create a user using API, the following error occurs:

UnsupportedEncodingException in RESTClient.invokeWebservice:javax.net.ssl.SSLException: Received fatal alert: protocol_version
Create user error null

Environment

Jive Amazon Web Services (AWS)

Root Cause

This issue occurs when the application/system where the API call runs does not support TLS 1.2 version.

Resolution

Make sure that the current application/system is Java 8 compatible to support TLS 1.2.

Note: TLS 1.0 and 1.1 will be phased out soon for 1.2 for security reasons.