You may face an issue where users are receiving too many email notifications. Email notifications have been turned on for all users for system default news streams or custom news streams, and the option to deactivate this is greyed out in the user preferences.
This article helps resolve:
- For default streams, end users are not able to change their email notification preferences
- For custom streams also they are not able to change their email notification preferences.
You need to have “Manage Community” permission or higher.
This section explains the expected behavior for email notifications from Streams and tells you how to change email notification settings.
For default system streams like “Following” and “All Activity”
- Go to the page Admin Console > People > Global Profile Settings
- Check the value of the “Email Notifications” dropdown.
- If it says “Enable email notifications for all users”, then individual users will not have the option to disable email notifications for default streams.
- If you want to give individual users the option to opt-out, then change this to “let users decide if they want email notifications”
For custom streams created and managed by your community manager:
- The target audience for these streams is defined at the time of stream creation. The audience can be “Everyone” or “Specific Users” based on profile filters defined in the Stream Rules within these streams. The audience is auto subscribed for these streams, and they won’t be able to Unfollow these streams.
- Similarly, if the Notify Users option is enabled for any of these streams, it would trigger email notifications to all the Audiences for the stream. Users won't be able to turn the Email notification ON or OFF in their preference for these streams (the option will be greyed out).
- You can open the custom stream and click the edit icon.
- From the stream settings page, you can either:
- Remove people from the stream (so they won’t see the stream or get notifications in email)
- Toggle email notifications for the entire stream