Overview

Users for your instance are being prompted to enter their username and password when they try to log in to Jive, despite Single Sign-on (SSO) being enabled for your instance.

This article describes the steps needed to gather the information required by Jive Support to expedite the resolution of this issue.

Environment

Jive On-Premise.

Information

Please follow these steps:

1. Log in to the Admin Console.
2. Click on the People tab.
3. Click on Settings.
4. Click on the Single Sign-On link that appears in the left-side menu.
5. Click on the SAML tab.
6. Click on the General tab on the page that appears.
7. Take a screenshot of the information there.
8. If a Kerberos tab is present on the page, click on it, then take a screenshot of the information there.
9. Contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you on which you can attach the below information:
   
   • The screenshot from Step 8.
   • The screenshot from Step  (If the Kerberos tab was present).
   • The SBS logs from the Jive web servers (located in /usr/local/jive/var/logs).

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Support agents: Note that although assistance with the initial setup of SSO is outside the scope of Jive Support, issues that arise after SSO was already setup are within the support scope.

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