This article explains the available point of contact for Aurea Customers and Jive customers specifically, what is their usage, and their scope.
Jive customers have theirdedicated Support Portal, the portal on which you are reading this article. On the same portal, you can find also the Jive Knowledgebase.
Support can serve you as a single point of contact, if you want, but will be able to help you only for what falls in the Jive Support Team's Scope of Work. For tasks that are outside of the scope of Support, like customizations, on-premise installations and upgrades, you can engage the Jive Professional Services. Refer to your Account Manager or to your Customer Success Manager in order to involve them in the design of your personal solution built on Jive.