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Top Support Articles
Top Support Articles
Top Support Articles
Jive - MySQL Upgrade 5.x to 8.x
Issues related to Jive on-premise upgrades
Jive On-Premise Setup Fail Without An Internet Connection
Running The On-Premise Jive Setup As A New User Fails With An Error
Is a Certain Version of Jive capable of running a new version of Tomcat?
Upgrading On-Premise to 9.8 Fails - 404 Errors when trying to access Jive
See MoreAllowed URL Schemes Setting Is Not Being Saved
Changing, Requesting, or Removing/Returning a Vanity URL
Capturing a HAR File Using Google Chrome or Microsoft Edge
Warning Message Indicating That You Are Leaving the Community When Clicking External Link
External URLs Links require the user to logged into the Jive Instance
See MoreMaintenance Page Gets Stuck At Loading After Redirecting It To The SSO Login Page
How to Open and Use the Jive Admin Console
Error: "File Content is Invalid" received
Origin and Scope of the Internal User Jivewebhooksystemuser
Setting up and Troubleshooting <iframe> Tags in Jive
Uploading Static Resources to a Widget
See MoreOptimizing Search Functionality and Configuring Structured Outcomes in Jive
Deactivated Users Appear in Search Results in Jive Versions Lower Than 9.7
User Search Doesn't Offer Custom User Fields As Filterable On The People Page
Page Reloads Or Shows An Error Upon Selecting The Time Filter In The Spotlight Search
Users are Missing When Trying to Share a Blog Post
See MoreTracking Searches on Your Jive Platform
Jive is Not Working For Some Users - "This site can't be reached" (Jive Cloud or Hosted)
Unable to Create a User Group: The Message "User group name is required" Appears
Quest Events are Not Showing as Completed Despite Users Completing the Event
The "Search all results" Option in the Search Widget on the Homepage is Not Returning Results
See MoreRestrict User Permissions for Space & Group Creation
Setting Up Deny Access Permissions For A User Group Over A Space
Why Can a User Edit the Events Created by Other Users?
Why is a User With the Create Permission in a Space Unable to Delete a Document From That Space?
Adding and Removing Users from the System Administrators Group
Troubleshooting Permissions Issues
See MoreUsers Unable to Mark Jive Notification Inbox Items as Read
Unable to see Messages in the Notifications Inbox, after Clicking a Notification’s Bell Icon
Users Receiving Email Notifications For All Activity Upon Simply Following A Space Or A Group
Email Notification Option Greyed Out for News Streams in User Settings
See MoreTags From Comments On Blog Posts/Documents Do Not Show Up In News Streams That Filter By That Tag
Manage Activity Stream Duration with streamPeriodDays Property
Jive -News Stream Not Showing - DB Logon Error after a Data Refresh or Migration
Jive -News Stream Not Showing - Large Federated Groups Not Available in Target Audience
Jive -News Stream Not Showing - Deadlock while starting Web Nodes
Enabling or disabling Top & Trending Stream on Jive Cloud
See MoreQuests Not Showing Content Names On The Rewards Page
Quests Are Not Rewarded When The Copy Feature Is Used To Create New Content From A Document
Loading Points Message on User's Profile in Jive Rewards
Jive On-Premise: The Gamification Console is Missing After an Upgrade
Jive Cloud: A User's Points Got Reset to 0 and Lost All Their Badges
Bunchball Gamification Badges are Delayed
See MoreCreate a copy Button Missing for Users With View Permission for a Document
Blank Page and 404 Errors when Previewing Large Uploaded Files with Many Pages - Hosted & On-Premise
PDF2SWF for Document Conversion is no Longer Required on Jive On-Premise 9.x
Preventing a Deleted Document From Being Visible to System Admins
Document Cannot Be Removed or Deleted Even When Using an Admin Account
See MoreUnable to Mark Inbox Items as Read - Troubleshooting Guide
Jive Daily Hosted Notifications Are in English and Are Not in the Community or Phone Language
Preventing a User from Accessing Jive Through Jive Daily After Their Contract Ends
Some Inbox Notifications Are Visible in Jive Daily App but Not in the Browser Version
Comparing Jive Daily to Responsive Web for Jive-n Communities
A Render Error Appears to Users After Installing a WAR File
The Ghost Publishing Addon Doesn't Carry Over Categories
Customizing the Default Color Palette in the Rich Text Editor (RTE)
Getting a Quote for Customizing the Home Page/News Stream Layout of Your Site
Can Specific Origins be Allowed to Bypass the Cross-Origin Read Blocking Feature of Jive Cloud?
Can a User Change Their Vote in a Poll?
See MoreExporting All Contents Of A Particular Space or Group
RSVPing To An Event From Outlook Triggers A Blank Comment In The Event
Not Able to Generate a vCard for an "Idea" Content Type
Some Users Can't RSVP To The Events Using Google Chrome
Tag Filtering Doesn't Work When The Content Category Includes The Tag Keywords
See MoreRebuilding Browse Index Through Re-synchronize Index Doesn't Show Any Completion Status
User Adoption Report - Missing User Details in the UserResults.csv File
Upgrade Issue: ETL Jobs Show a Status of Interrupted
Private Social Groups permissions for System Administrators
Supported Directory Servers for LDAP Service
See MoreHow to Fix Broken or Missing User Role Badge Icons
Changing the Starting Day of the Week in the Event Plugin
Incorrect German Translation for 'Place' Menu Option on the Top Bar
Disable Direct Report Choice in Organization Chart
Removing Fields from Profile View
Bookmark Can Not Be Accessed by Non-Admins
See MoreUnable to see the Download Image button on a Mobile Browser in Portrait View
Images Uploaded As A Static Resource Are Different In The UI In Development Instance
"Could not load image at" Appears in the Logs When Deleting a Place
Replacing an Image on Your Community's Homepage
Images are Missing in Your Community After a Recent Migration
See More"Full Screen" Option Goes Missing for Vidyard Videos Embedded via Custom HTML Tile
1080p Full HD Videos only Available to View in 480p Resolution after Uploading - Jive Cloud
A User is Unable to Play a Video They Have Created in IE11 or Edge: "The media could not be loaded"
A Video is Getting Stuck or Stops Playing After it Started Playing When Using Microsoft Edge
Actions For Liking, Sharing, And Deleting Videos Not Available In Mobile View
See MoreUnable to Publish Changes As Jive Tab Is Missing From Microsoft Office Applications
Excel File Size Grows After Being Connected to Jive Using Jive for Office
Jive for Office: Collaborators or Viewers are Not Appearing in the Information Panel
Does Jive for Office or Jive for Outlook Support TLS 1.2?
Using Jive for Office and Jive for Outlook
Enabling Jive for Outlook For System Administrators
See MoreExporting and Importing Advanced Navigation (Mega Menu) Add-on Configuration
Mega Menu / Advanced Search Add On Obscuring the Top of the Search Pop-up
Full Admin Not Able to Configure or Create Rules for the Social Group Sync Add On
Jive Hangs When Starting With Community Manager Reports Plugin Installed
Non-English characters changing to ????
Jive Solutions (JEP) Recent Content Tile not showing Shared Content
See MoreJive Daily: A Place Doesn't Load After Selecting It
Deleting Content or Comment with Outcome Breaks Stream Functionality in Jive Daily Mobile App
Jive Mobile or Jive Daily Users Blocked or see Page Timeout Error
Filtering Content by Categories in Mobile View
Filtering Content in the Jive Mobile View
See MorePreventing XSS (Cross-Site Scripting) Attacks for a Custom Plugin
Requesting an Update on a Security Audit That Was Conducted By Aurea
Vulnerabilities Found After a Security Scan or Review of Community or Tomcat STIGs
Impact of Apache Tomcat Vulnerability CVE-2019-0196 on Jive
Impact of Apache Tomcat Vulnerability (CVE-2019-0215) on Jive
Can we find the IP address of users who have logged into Jive?
Requests are Blocked Due to Them Being in the 'none' Category of the Blue Coat Web Filter
Unable to Use Drop-Down Menus in IE
CVE-2019-2697, CVE-2019-2698, CVE-2019-2699, and CVE-2019-2684 Vulnerabilities in Jive
Apache HTTP Server Vulnerability Impact on Jive Versions
See MoreChecking if SSL(HTTPS) certificate is expired
Configuring SSL Termination on Load Balancers
RSS Feeds Showing "Failed to parse feed at URL" After Changing SSL Certs
Email Stops Working After SSL or TLS Certificate Update - Can’t send commands to SMTP host
How to Generate a CSR and Update an SSL Certificate (Hosted & Cloud)
Providing Access to All Spaces without Admin Rights
Generating a Report for Total Number of Pages by Content Types
Audio-Only .mp4 Files Upload and Display on Jive's Custom HTML Tile
Change a Blog's Name in a Jive Space without Altering the Space Name
Admin User is Unable to Add or Edit Pages in Jive
External Links Redirecting to Jive Instance
See MoreTracking Usage in Jive using Matomo Integration
Impact Metrics Different between Production and Preview/UAT after a Data Refresh and Migration
Impact Metrics Shows lesser Viewers in the Viewers Count than in the List of Viewers at the Bottom
View Activity by Day instead of Month in Community Analytics and Place-Level Analytics
Profile Completion Report has Missing or Incorrect Data
See MoreNew Users Created In The LDAP Are Not Being Synced Automatically By The User Sync Task
Planning a Jive Hosted Instance Upgrade
Database Downloads in the JCA Are Not Updated
Jive Hosted: The Document Preview Search Function Isn't Working
The Custom New Stream Pane Does Not Save New Content Being Added
See MoreCannot reach license.jivesbs.com to Upload New License File for On-Premise Server.
A License Limitation or Expiration Warning is Appearing on the Home Page
Jive Site Suspended: When Trying to Re-Apply the License, Jive Says the License is Invalid
What is the procedure for the cancellation of the contract?
Requesting a renewal quote for your Jive Community
See More401 Unauthorized Error when Executing API Operations
Posting Generic Content Through API Fails With An Error
The Count Filter Value of an API Query is Being Ignored (Jive Cloud)
How Can I Upload or Embed a Video Using the API?
API Returning a 503 Response Code When Trying to Get Video Download Information
REST API Requests are Failing with a 504 Error "The request could not be satisfied"
See MoreDKIM is Showing as Failed - Troubleshooting Guide
Tasks Due Email Notifications Not Arriving - Troubleshooting Guide
Users Get a Warning About External Links When Clicking a Link From an Email Notification
Static Images Not Showing in Email Notifications
Hosted or On-Prem: User Intermittently Not Receiving Email Notifications from Spaces/Groups
View and Comment Counts are Zero in Digest Emails
See MoreInformation/Confirmation of Jive Data Deletion
Connection Refused after Database Service Restart - Jive On-Premise
Finding Out Who Deleted an Idea (Jive Hosted and On-Premise)
Changing the migration.jdbc.user or eae.migration.jdbc.user System Properties
ETL Jobs and Queries are Suddenly Taking a Much Longer Time to Run
Oracle Thin Driver Connection Configuration Details
See MoreManaging Users and License Counts in Jive: Deactivating vs Deleting Users
Users Can't Reset Password as the Continue Button is Greyed Out (Disabled)
Enabling a Disabled/Deactivated Admin Account and Finding Why the Account Was Disabled
Can't Assign a Permissions Override for a User Account
A Person/User Account is Missing in the API Results or in the Admin Console User Search
A Person's Old User Account is Replaced When They Return to Your Organization
See MoreRecords Retention XML Files Causing Compliance Software Like Actiance to Surpass the 2GB EML Limit
Error: 'Please enter a valid email address' When Creating User with Specific Email Domain
Follower Count Not Matching in Different UI Sections
Numbered and Bulleted List Styles Do Not Render When Converted to PDF