Links in Email Invitations to Private Groups Not Working

Overview

When you receive an email invitation to join a private group, sometimes, you may observe that the invitation URL does not work, which prevents joining the group. This article provides the reason why this issue occurs and the troubleshooting steps for resolving it. 

Diagnosis and Root Cause identification

The reason why this issue occurs is that the invitation to join the private group displays a wrong URL. The invitation URL is as follows:
 

https://jive-instance-url/?et=invite.join.sgroup.unmodifiable

 
The above URL does not work as it is missing the group that is to be joined. Here is an example of a working invitation URL:
 

https://jive-instance-url/groups/groupname/activity?et=invite.join.sgroup.unmodifiable

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Resolution

1. Compare the Message Template with the other instances where the invitation URLs are working. To view and edit the Message Template, navigate to Admin Panel > System > Settings > Message Template > Invite Others to Group.
    
   
   • If the Message Template is not correct, try reverting it back to the default.
     
     Make sure that you get a copy of the current format before you revert back to the default format.
   • If the Message Template is correct, or if reverting back to the default format does not solve the problem, continue with the following step.
      
2. Check the value of the following system property, and if it is set to False, change it to True.
    
   

   skin.default.canInvitePreprovisionedEnabled

   This property controls if an account is pre-provisioned when someone is invited to a Group. For Jive Hosted and On-Premise, please refer to the System Properties Reference. For Jive Cloud, please contact Support and request to change the indicated system property value.
   If the problem is not solved, proceed with the next step.
   
   
3. Check the value of the following system property, and if it is set to False, change it to True.
    

    skin.default.canInvitePreprovisionedDomainRestrictionedEnabled

   This property has the same behavior, but it controls if the domain is restricted to what is specified in the registration.domainRestriction.domains system property. For Jive Hosted and On-Premise, please refer to the System Properties Reference. For Jive Cloud, please contact Support and request to change the indicated system property value.

If the problem is not solved, please contact Support. 

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