Overview

One of the more popular customization requests we receive is to enable the file:// protocol in Jive hyperlinks, thereby allowing users to access files directly from the file server on which they are stored. This document will explain how you can set up Jive to support this functionality.

Back to top

Process

• For network resources that contain the raw UNC path, the double-slash format will be used (file://), such as for \\mynetwork\myfolder\mydocument.docx
• For network resources already mapped to a local machine drive, the triple-slash format will be used (file:///), such as for Z:\myfolder\mydocument.docx

To add support for the file:// protocol, you'll need to make the following changes:

1. Add file://, file:/// to the Allowed URL Schemes field in the URL Filter in the Jive Admin Console via Spaces > Settings > Filters and Macros > Filters > URL Filter > Settings.
2. Add file://, file:/// to the "Allowed src/href Schemes" field on the HTML Filter via Spaces > Settings > Filters and Macros > Post Processing Filters > HTML: HTMLFilter > Settings.
   
   • Internet Explorer Specific Configuration
     The default browser security settings will prevent the link from working. To reconfigure this, you'll also need to add your Jive environment to the Trusted Sites, or lower your existing security settings (not recommended).  To add your Jive environment to the Trusted Sites, try these steps at Security zones: adding or removing websites.
3. Once this is added, refresh the page or restart the browser.

Back to top

Confirmation

Users should now be able to access files directly from the file server.

Back to top