Overview

Users may report an issue wherein they always see a new notification on their inbox icon, in the top right corner, next to the user Avatar, but when they go inside their inbox, there are no unread items:

This article provides the steps to resolve the inbox notification issue.

Solution

Follow the steps below to resolve the issue:

1. Steps that can be performed in any instance type:
   1. Mark all items as read (using the button "Mark all read")
   2. After confirmation dialog box, navigate away from the inbox.
   3. Clear the cache and cookies for the browsers which the user is using and test.
   4. Perform the content index rebuild by following the steps mentioned below:
      • Navigate to Admin Console > System > Settings > Search.
      • Select Content Search.
      • Go to Index tasks tab and check the Search checkbox.
      • Click Rebuild Index:
        
        
2. If the issue is still not fixed, request from Support to:
   • check if the system properties for the following fields are correct:
     • stream.polling.enabled = true
     • stream.websocket.enabled = false
   • perform a rolling restart

<supportagent>

System properties can be checked from System > Management > System Properties.

</supportagent>

Testing

The inbox notification feature is restored and working as expected. The count of unread items