This article describes the process to follow when you need to turn
DEBUG mode on for interpreting SAML/SSO errors.
Via the Admin Console:
- Navigate to:
Admin Console > People > Settings > Single Sign-On > SAML
- Save the changes.
- Restart the Jive Instance.
Via the Database:
If you have access to the database, another route to take in order to enable
DEBUG mode is to add the following property in the
saml.debug = true This property change does not require a restart of the instance.
After you enable
DEBUG, you will be able to see the errors populate the SBS log.
Only On-Premise customers can see the log by themselves, Cloud and Hosted customers will need to have a Support Agent look at this through a ticket in the Jive Support Portal.