Overview

The Hosted Major Upgrade Process consists of a three-step process. This article explains what happens during the second phase where you have the opportunity to test and perform tweaks on the new version of the instance.

Information

1. After the new instances are built in the first phase, the support team begins to gather the necessary details from you to support the next steps in the upgrade.
2. The case is then transferred to an Environment Manager who will begin to plan and coordinate your upgrade and continue to gather more technical details related to your instances.
3. The case is then assigned to a Hosting engineer who will work to coordinate with you on the steps for the Test-Run specific to your instance.
4. On the day of the test run, the Hosting engineer will run through a quick checklist to determine what kind of custom configurations your instance has, such as SSL Certificates, VPN tunnels, custom Apache configurations, etc. Each custom configuration is noted and a separate case is created when applicable to make sure the configuration on your new instances matches the existing instance.

During the test-run, the hosting process is also initiated. This is the same process as the actual upgrade or the Go-Live. Please refer to the Hosted Major Upgrade Process Part Three: Go-Live to learn about the next phase of this process.

Related Articles

• Refer to the article Hosted Major Upgrade Process to learn about the process overview.
• Click on any of the following articles to learn about the other steps of the major upgrade process:
  • Hosted Major Upgrade Process Part One: New Instances Built (Launch)
  • Hosted Major Upgrade Process Part Three: Go-Live