Overview

Federated users from specific user groups cannot log in to the production instance. They receive the generic Generic HTTP 500 Error. This article explains the issue, its root cause and the fix for the same.

 

Environment

Jive Hosted 9.0.1

 

Reproduction Steps

• Attempt to login as one of the users that belongs to one of these OUs (Organizational Units).

Expected Behavior

• Users should be able to log in.

Actual Behavior

• The login attempt failed with a generic HTTP 500 error.

 

Root Cause

• The soy (closure) templates present in the installed Global theme contained parameters that were not part of the Jive 9.0.1 (currently installed version) source code but of a later version, i.e. Jive 9.0.6

• The theme was exported from the UAT environment (Jive 9.0.6) and imported in the Production Environment (Jive 9.0.1).
  
  

Resolution

Deployed a custom global theme that was compliant with Jive 9.0.1 code.