Federated users from specific user groups cannot log in to the production instance. They receive the generic Generic HTTP 500 Error. This article explains the issue, its root cause and the fix for the same.
Jive Hosted 9.0.1
- Attempt to login as one of the users that belongs to one of these OUs (Organizational Units).
- Users should be able to log in.
- The login attempt failed with a generic HTTP 500 error.
The soy (closure) templates present in the installed Global theme contained parameters that were not part of the Jive 9.0.1 (currently installed version) source code but of a later version, i.e. Jive 9.0.6
The theme was exported from the UAT environment (Jive 9.0.6) and imported in the Production Environment (Jive 9.0.1).
Deployed a custom global theme that was compliant with Jive 9.0.1 code.