Overview

Some of your users are experiencing an issue where images on their internal website are not consistently appearing for all users. While some users can see the images, others may only see blank spaces. When trying to access the image directly via a provided link, they receive an Unauthorized error message.

Solution

This problem is typically due to the original image being referred from a hidden document/source, which regular users do not have permission to view. The issue can be resolved by re-uploading the image as a static resource that is accessible to everyone. Here are the steps to do so:

1. Identify the image that is causing the issue.
2. Re-upload this image as a static resource on your website.
3. Ensure that the permissions for this static resource are set to be accessible to all users.

To avoid this issue in the future, use an image from a document or static resource that is accessible to everyone for such tiles.

Summary

Images on internal websites may not appear for all users if they are referred from hidden documents that regular users do not have permission to view. This issue can be resolved by re-uploading the image as a static resource that is accessible to everyone.

FAQ

1. What causes the 'Unauthorized' error message when trying to view an image?
   This error message typically appears when the image is referred from a hidden document that regular users do not have permission to view.
2. How can I prevent this issue from occurring in the future?
   To prevent this issue, ensure that all images used on your website are uploaded as static resources that are accessible to all users.
3. What should I do if I still can't see the image after re-uploading it as a static resource?
   If the issue persists, check the permissions for the static resource to ensure that it is accessible to all users.