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Accessing Community Manager Reports (CMR) in Hosted/Cloud Jive

Overview

On hosted/cloud Jive, Community Manager Reports (CMR) may be mistakenly assumed to be “not installed” because it does not appear in Admin Console → System → Plugins. In hosted/cloud environments, CMR is accessed from the main application UI (or via a direct URL), not managed or validated through the Admin Console plugin list.

Key Information

  • Expected behavior (hosted/cloud): CMR is not accessed/validated from Admin Console → System → Plugins.
  • Global CMR access (UI navigation): User avatar (top right) → Manage → Community Manager Reports.
  • Global CMR access (direct URL): https://your_instance.domain.com/global-reports.jspa (replace your_instance.domain.com with your Jive site domain).
  • Space/Group reporting: Available within the specific Space/Group via its Reports tab (if enabled/available for that Space/Group).
  • If “Community Manager Reports” is missing under Manage: This typically indicates a menu visibility limitation (often permissions/role/UI availability), not a plugin installation failure.
  • No defect identified: This scenario is a product navigation/feature-discovery issue in hosted/cloud Jive (not an error, crash, or infrastructure problem).

Customer Impact

No installation action is required to access CMR in hosted/cloud Jive.

If you can open CMR using Avatar → Manage → Community Manager Reports or load /global-reports.jspa, the feature is already available. If the menu item does not appear, collect a screenshot of the avatar dropdown menu to identify what is preventing it from displaying.

Frequently Asked Questions

1. How do I know I’m hitting the same issue described here?
If you’re on hosted/cloud Jive and you’re concluding CMR is “not installed” solely because it’s missing from Admin Console → System → Plugins, this article applies. CMR is accessed from the UI (Avatar → Manage) or by visiting https://your_instance.domain.com/global-reports.jspa.
2. What is the exact URL to test CMR availability?
https://your_instance.domain.com/global-reports.jspa
3. What should I do if “Community Manager Reports” doesn’t appear under my avatar → Manage?
Take a screenshot of the avatar menu and confirm you are using an account intended to have admin/community management access. Provide the screenshot to support to determine what is preventing the option from displaying (commonly role/permission or UI visibility constraints).
4. Are Space/Group reports accessed the same way as global CMR?
Space/Group reporting is typically accessed from within the Space/Group via its Reports tab, while global CMR is accessed from Avatar → Manage → Community Manager Reports or https://your_instance.domain.com/global-reports.jspa.
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  1. Priyanka Bhotika

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