Overview

When a user is invited to a social group, they might not be able to join using the link sent by Jive. This article provides the steps on how to resolve the issue.

Environment

Jive Interactive Intranet AWS/Cloud/Hosted (any version)

Resolution

Verify if the user is using a Jive link similar to the one below:

https://jive-instance-url/groups/groupname/activity?et=invite.join.sgroup.unmodifiable

In case the customer is using a link with a different structure/format, please check the solution outlined in the Incorrect URL for Group Email Invitation article.