Overview

This article describes the troubleshooting process to resolve the issue that occurs when non-admin users are able to create Space in the Jive instance.

 

Information

This issue has been observed in Jive version 2016.3.10

 

Root Cause Analysis

The issue occurs when a non-admin User/User Group has Admin access over the Jive instance or Space.

 

Diagnosis

You can reproduce the issue by following the steps mentioned below:

1. Log in to the Jive instance as a non-admin user.
2. Click Create at the upper-right corner.

The expectation is that the drop-down from Create should not contain an option to create a Space because only Admins should have the rights to create a Space.

However, currently, the non-admin user has access to create a Space.

 

Solution

To resolve the issue, remove or change the Admin rights from the non-admin User/User Group:

• If the issue is happening for only a specific user.
  1. Log in to Jive instance as Admin.
  2. Navigate to Admin Console > Permissions > System Administration.
  3. Click Check someone's permissions.
  4. Enter the username and look up for Admin permissions, if any.
  5. Remove/change the Admin privileges if it is not required.

   

• If the option no user has 'User Overrides' is selected: Check the Audit log by navigating to Admin Console > System > Management > Audit Log Viewer. If the Audit log shows a similar log as shown in the sample image below, it means Space is created under a parent space/root space, inheriting parents settings.
  
  
  
  
  1. Navigate to the Admin Console > Permissions > Space Permissions.
  2. Select Browse for a space under the section: View and edit a space's permissions.
  3. Select the parent space/root space. This will take you to the Default Space Permissions page.
  4. Make sure that the non-admin User/User Group does not have the Administer rights/User overrides.