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Follower Count Not Matching in Different UI Sections

Overview

There is an error on the number of followers a page has, which does not match the streams configuration of the page.
In order to check this, you need to:

  1. Create a new stream rule.
  2. Create a profile filter based on one of the profile fields (location for instance).
  3. Save it, then check the actual audience of the stream rule (number of followers).

Solution

  1. Conduct a browse index resync through Admin console > System > Settings > Browse > Re-Synchronize Index
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    Important! Best to schedule this during times of low traffic.
  2. Following up a week or two after this might be necessary to ensure the numbers don't change again.

Validation

The number of followers should match the streams configuration.

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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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