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Login Entry Page Error When Adding SSO for External Accessible Groups: 'Your content could not be saved due to an error' (Hosted)

Overview

Users may need to edit the Login Entry Page when adding SSO (Single Sign-On) authentication for External Accessible Groups. For example, in the following case, the Login Entry Page is being edited to add an SSO login for employee users: 

login_entry_error00.png

Users report that when changes are made to the Login Entry Page, the following error is displayed:

Your content could not be saved due to an error. You may have been logged out. If this problem persists, please contact your system administrator.

login_entry_error.png

Furthermore, the following error is observed in the logs:

"code": 4026,
"message": "The request could not be validated as originating from within the SBS application"

login_entry_error02.png

 

This article shares the resolution of this issue.

 

Information

Environment

Jive HOP (Hosted On-Premise) 8.0.2

 

Reproduction Steps

Follow these steps to reproduce the issue and check if it exists in your environment:

  1. Enable External Accessible Groups.
  2. Enable SSO.
  3. Go to Login Entry Page.
  4. Make changes to the SSO Login Title and SSO Login Text.
  5. Click Save.
    • Current Behavior: The following error is displayed, and the login page is not updated:
      Your content could not be saved due to an error. You may be logged out. If this problem persists, please contact your system administrator.
    • Expected Result: Changes are saved without any error.

 

login_entry_error00aa.png

 

Process

Upgrade to Jive HOP 9.0.3 or higher release to resolve this issue. The Fix id assigned to this issue is JVHOP-1151.

 

Confirmation

Changes to the Login Entry Page are made without any errors when adding SSO (Single Sign-On) login access for External Accessible Groups.

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  1. Priyanka Bhotika

  2. Posted

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