Overview This article details the Contractual and License related constraints on the number of External Users or Contributors who can be invited inside Communities and Groups in a Jive Cloud/AWS insta...
Overview This article describes how to get licensing information for your instance. For example, how many users are licensed to use your community, or how many days are left before your community lice...
Overview When logging into Jive after making system configuration changes, you may be presented with a Verification Console, which has questions that must be answered before you proceed. This article...
Overview This article explains how to correctly request a renewal quote for the next year. Solution The primary point of contact for your request is your Account Manager. If you do not have an Account...
Overview We are sorry if you want to leave Jive. Please let Support know through a ticket if there is anything that can be done in order to make your Jive instance better suited to your needs, or if t...
Overview Your Jive site has been suspended/is down due to your license expiring, and you are unable to re-apply the license file, as you are getting the message License is invalid: Information To ...
Overview When users login into the Jive community, a warning appears at the top of the page with text similar to one of the following examples: Your instance is approaching a license limitation which ...
Overview On-Premise customers may run into a challenge where they cannot view License Components and Allotments in the Admin Console (Admin Console > System > Management > License Information). You...
Overview Your On-Prem server may not be able to reach license.jivesbs.com to upload a license file. In older versions of Jive (e.g. Jive 5.0), the Jive instance would periodically communicate with a s...