Overview

When you are trying to install a new Tile on an On-Premise instance (on a News Page or an Activity Overview page), you get the following error:

<h1>HTTP Status 401 - Malformed security token default:5tIOK5yGVCIOD4u1OkxWkIKNlMi2Jc2C8YsiZwqsI-rMcsItdRL5W2NUQ4J27lAsWprPl70Cmx2W0fThxxlh7VgFb8pILU-st1CLCwEo1RBdAq6stFrtk1TamxKxNvHe5FBT8A1cnCTzKSVkRctpqlnS-pcs3grUkcibVz1zeIxzPYeY13XdXk9Jmfz4hNGX8fkUbL2ldrpMm5kfb9TBsD7eTc8ijrzN8JllRPNEde92npNH_nAue2LYymg3UxcKdh0BgkKSCjLh1Duw8Kx-OqiD9G6sURKRchjbK3wCpNrRfrtEX4fP6HeY4PAxvtIUD86IHJjlXtsnPbI-sONTHQMXQSIeNuDAePzGwqCsaopv3P8nNSFW20cc3XlX66vxJ37ncz-LYFKCXb2ribuHJOr0NZir6fZuu4WxjxakHR3MM7UC3227uHoSFw5uTjHxKPorg.apache.shindig.common.crypto.BlobCrypterException: Invalid token signature</h1>

Solution

When logged into a jive web server's Linux console, run the following command:

jive list

In the output of the command, you will need to ensure that the webapp.http_proxy_name is set correctly to your local proxy (default value is empty). If it isn't then run the following command

jive set webapp.http_proxy_name exampleproxy.jivesoftware.com

Replace exampleproxy.jivesoftware.com with the actual proxy's address

If this does not solve your issue:

1. If the tile is related to an Addon, please go to Profile Avatar > add-ons > installed and Remove and reinstall the Addon.
2. Select Automatically extend access token expiration upon activity.
3. Clear your browser cache and Cookies.
4. Refresh your session by Logging out and logging back in.