Overview

After upgrading to Google Chrome 90, you are not able to upload videos as the video upload page shows either of these errors:

• Your API signature has expired. Please request a new one and try again.

  

• <communityurl> refused to connect.

  

Solution

This occurs due to the behavior change for SameSite attribute in Chromium (and subsequently other Chromium-based web browsers).

The change causes the web browser to treat cookies that don't specify a SameSite attribute as if they were SameSite=Lax, which blocks some of Jive's cookies and renders the video upload page unusable.

You can either use a different web browser such as Mozilla Firefox or follow the workaround listed below for Google Chrome version <94 (it should also work for other Chromium-based but hasn't been tested):

1. Open Google Chrome and navigate to: chrome://flags/#same-site-by-default-cookies
2. Look for SameSite by default cookies flag and set it to Disabled.
3. Relaunch the browser when prompted.
4. Try uploading the video again and you should be able to upload videos normally.