Overview
When comparing the number of views for some content in Community Analytics with the previous week's reports you are seeing fewer views for most content.
- You see a reduction in the number of views reported in DES exports.
- You are on Jive Cloud
Information
This is likely due to a data synchronization issue in the AWS backend, or due to a server caching issue. Please contact us for resolving this.
<supportagent> This has previously been escalated to Engineering as a SaaS Incident. See:
See also - Runbook for Restoring IM/DES Data for Cloud Instances </supportagent>
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