Overview

You have configured DKIM on your instance. The DKIM settings are not aligned with SPF. Jive customer support has supplied you with the DNS changes required, and you have implemented those changes. MX Tool Box is showing all the changes as implemented correctly.

You are still seeing DKIM “Fail” in your email headers.

Solution

<supportagent> Please check that the article on Procedure to Fulfil Requests to Setup SPF, DKIM, or DMARC was followed by Customer Support agents. </supportagent>

1. Ensure that you have followed the article on Setting up SPF, DKIM, and DMARC and added the DNS settings to your domain, as advised by customer support.
2. Verify that the DKIM and SPF records are showing as expected. This should match the settings shared by customer support.
3. Check Email Headers to see what the "Permitted Sender" and "Received From" IP address is
   1. View email headers in Gmail.
   2. View email headers in Outlook.
4. Look for the below two entries in the email headers:
   1. “designates 167.89.36.126 as permitted sender”. The IP address may be different in your case. You need to find the IP address mentioned here and make a note of it.
   2. Received: from xx.yy..com. This will also list an IP address. 
   3. Ensure that the designated permitted sender IP address and the Received from IP address are the same.
5. If they are not the same, your email might be arriving by a proxy server or email security solution like Mimecast.com
   1. You will need to get the Jive IP address whitelisted by your Email Administrator so that the proxy is bypassed and does not mask the sender IP on Jive emails.

Testing

Send an email from Jive and check the DKIM header.

1. You can generate an email notification by @ mentioning a user in a dummy blog post, or by generating a password reset email.
2. Look at the email header and verify that you see DKIM: Pass