Users are unable to log in to the platform. Login is stuck and not resolving to SSO or IDP. The message on the screen says “Forwarding to login …”. Users are not able to reach the screen that asks for credentials. You are using a VPN to connect to Jive (maybe because the IP segment that Jive uses is blacklisted in your network).
The "Forwarding to login" message is shown briefly when you try to log in. However, you may get stuck on this page due to a DNS or routing issue, if you are using a VPN to connect to Jive.
Follow the below steps to verify if this is the case:
- Clear the browser cache.
- Disconnected your VPN.
- You should be able to reach the Jive login screen or SSO/IDP login screen (if you are using SSO).
- Connect back to VPN.
- See if you are able to log in now.
If you are able to log in using the above procedure, then you should speak with your organization's network administrator or VPN service provider. If they believe the issue is not related to a DNS or routing issue on the client device or VPN being used, please contact us.