On Jive Hosted or On-premise instances, after using @mention to tag a user in the Rich Text Editor (RTE), you are not able to add a second @mention tag for another user under the following circumstances:
- In a Content item such as a Document, mention a specific user by using the @ followed by the first characters of the user and then selecting the user.
- Click on the space after the tag, this brings up the contextual menu.
- Hit Enter/Return key and try to tag another user using the @ followed by the first characters of the user.
- You don't see any users in the search results, and you cannot tag the second user.
This issue was identified as a bug and fixed in Jive HOP 9.7.2 with the issue key JVHOPST-50355 (release notes on Worx). Please get in touch with your Account Manager/Executive for upgrading your Jive instance to mitigate this issue.