The mobile notification checkboxes that appear on this page in versions of Jive prior to 9.4 were used previously to control mobile notifications for the Jive Mobile app. This app was replaced by Jive Daily Hosted.
There is no setting available to disable or hide these checkboxes from appearing on the notification preferences page in versions of Jive prior to version 9.4.
By design, users can only control their mobile notifications from within the Jive Daily Hosted app.
Upgrading your Jive instance is necessary in order to ensure that these checkboxes no longer appear in your community.
These checkboxes in versions of Jive prior to 9.4:
An example of this page after an upgrade to Jive 9.4 or a later version:
To confirm that the options no longer appear after an upgrade, follow these steps:
- Log in to Jive.
- Click on your user avatar.
- Click on Preferences.
- Review the page there to confirm that there are no Mobile checkboxes/options that appear:
- If those options continue to appear on this page, please contact us.