Overview

A space or group isn't loading for a particular user when they are using Jive Daily. After searching for it in the app and selecting it, the place doesn't load, or the "loading circle" remains active after a long time:

This article describes the information that can be provided to Jive Support to ensure that this issue is resolved as quickly as possible.

Information

Contact us so that ATLAS can assist you. If you are not satisfied with the solution provided by ATLAS, then it will create a ticket for you on which you can provide the below information:

• The iOS (Apple devices) or Android version. This can be obtained using these steps:
  
  • iOS: Find the software version on your iPhone, iPad, or iPod 
  • Android: Checking your Android version 
• The Jive Daily logs from their device. The logs files can be gathered by following these steps:
  • Click on your Account icon (Apple) or Menu icon (Android) at the top left of the Jive Daily app.
  • Click on Feedback.
  • You will be taken directly to the default email app on your device, with a pre-composed email that has the log files attached. Please ask the user to send you that email and attach the log files to the ticket.
• The approximate time as to when the user last experienced this issue.
• The exact name of the place that isn't loading.